- Please check that the line is correctly wound around the spool.
- If you have one, please try the additional spool and line.
- Ensure that you are using the correct line for the trimmer (-i.e. diameter of line according to manual specifications: generally, 1.2mm).
If your problem persists and it is not due to any of the above reasons, then please contact our helpline, or email us, and we will advise further.