Quick Answer
A factory reset restores your robot lawnmower to its default settings and can help resolve certain operating issues. The reset procedure varies depending on your mower model.
Before You Begin
Before performing a factory reset:
- Place the robot lawnmower on a flat, level surface.
- Ensure the mower has sufficient battery charge.
- Remove any debris from underneath the mower.
- Check that the mower is switched off (unless instructed otherwise).
Important: The mower must be on a flat surface during the reset process, as the tilt sensors are recalibrated as part of the factory reset.
How to Factory Reset
If the mower does not seem to be functioning correctly, it is advisable to reset to factory settings:
Note: The Robot Mower must stand on a flat surface, because the inclination sensors are also zeroed.
Steps
SA500ECO, SA650ECO, SA900ECO and X-Series
To perform a factory reset:
- Switch the mower OFF.
- Place the mower on a flat, level surface.
- Press and hold the START button.
- While continuing to hold the START button, switch the mower ON.
- Wait for the mower to start up and for all LEDs to flash.
- Release the START button.
The factory reset is now complete.
Compact and NX Series
To perform a factory reset:
- Place the mower on a flat, level surface.
- Switch the mower ON.
- Press and hold the Time Selector button for 3 to 5 seconds.
- Release the button when you hear a beep.
The factory reset is now complete.
Frequently Asked Questions
When should I perform a factory reset?
A factory reset is recommended if your robot lawnmower is not operating correctly, is displaying unexpected behaviour, or if troubleshooting steps have not resolved the issue.
Will a factory reset delete my settings?
Yes. A factory reset restores the mower to its default settings. Depending on your model, you may need to reconfigure settings such as the mowing schedule or other preferences afterwards.
Why does the mower need to be on a flat surface?
The mower recalibrates its tilt and inclination sensors during the reset process. Performing the reset on an uneven surface may result in incorrect sensor calibration.
How do I know the factory reset has completed?
- SA500ECO, SA650ECO, SA900ECO and X-Series: All control panel LEDs will flash during start-up before the mower reboots.
- Compact and NX Series: The mower will emit a beep after holding the Time Selector button for 3 to 5 seconds.
My mower is still not working after a factory reset.
If the issue remains after completing a factory reset, check the charging station, boundary wire and battery before contacting Customer Support for further assistance.