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Knowledge base
FAQs
Frequently asked questions
5
How to find your model number
Locating the spare part you need on our website
How to locate the serial number on your product
Warranty Periods by Brand
Mix Two-Stroke Fuel the Right Way (40:1)
Orders and refunds
14
When will I get my order?
Can I change my delivery address?
Do you deliver outside of the UK?
Do I need an account to purchase?
Can I pay on collection?
View all 14
Electric
Lawnmower
11
How do I start my Electric Lawnmower
My Electric Lawnmower is smoking and smells of burning
How do I assemble the handles on my Electric Lawnmower
My wheel keeps falling off my Electric Lawnmower
My Electric Lawnmowers motor is running but the blade will not
View all 11
Hedge Trimmer
6
How do I start my Electric Hedge Trimmer
My Electric Hedge Trimmer will not switch on
My Electric Hedge Trimmers blades will not cut or move
My Electric Hedge Trimmer is smoking and smells of burning
I have cut through the Power Cable on my Electric Hedge Trimmer
View all 6
Grass Strimmer
5
How do I start my Electric Grass Trimmer
My Electric Grass Trimmer is having issues with the speed
My Electric Grass Trimmers spool line keeps breaking to often
My Electric Grass Trimmers bump/automatic feed is not working
How do I remove the plastic band on the spool for my Electric Grass Trimmer
Chainsaw
5
How do I start my Electric Chainsaw
How do I move the chain on my Electric Chainsaw
My Electric Chainsaw will no longer oil the chain
My Electric Chainsaw will not engage/disengage the chain brake
How do I get the chain to tension correctly on my Electric Chainsaw
Shredders
1
Electrical Garden Shredder Not Starting
Compressor
6
Safety Precautions when using your 50L Compressor
How do I prepare and set up my 50L Compressor
How do I start my 50L Compressor
How do I check the power cable for damage or incorrect set-up
My 50L Compressor is having pressure issues
View all 6
Belt Sander
1
How to prevent the belt jamming or slipping on the Ferrex belt and disc sander MM4115A
Pressure Washer
18
How do I set up and start my Pressure Washer
My Pressure Washer is losing water pressure
My Pressure Washer has no power to the unit
How do I use the detergent on my Pressure Washer
My Pressure Washer is missing the nozzle pin
View all 18
Battery
Lawnmowers
13
How do I start my Cordless Lawnmower
How do I assemble the handles on my Cordless Lawnmower
My Cordless Lawnmower has changes to the motor speed
My wheel keeps falling off my Cordless Lawnmower
How do I do a safety key check on my Cordless Lawnmowers
View all 13
Blower Vac
4
How do I set up and start my Cordless Blower Vac
My Cordless Blower Vac is losing power
How do I clear a blockage on my Cordless Blower Vac
How do I check the battery and charger on my Cordless Blower Vac
Pressure Washers
8
How do I set up and start my Cordless Pressure Washer
My Cordless Pressure Washer is having issues with the water pressure
My Cordless Pressure Washer has no power
My Cordless Pressure Washer has no nozzle pin
My Cordless Pressure Washer is leaking from the gun/hose connection
View all 8
Grass Trimmer
4
How do I start my Cordless Grass Trimmer
My Cordless Grass Trimmer is having issues with the speed
My Cordless Grass Trimmers bump feed/automatic feed is not working
My Cordless Grass Trimmers spool line keeps breaking too often
Chainsaw
4
How to I start my Cordless Garden Saw
How do I do a battery check on my Cordless Garden Saw
My Cordless Garden Saws blade will not cut or move
How do I remove the blade cover on my Cordless Saw
Grass Shear
4
How do I start my Cordless Grass Shears
How do I do a battery check on my Cordless Grass Shears
My Cordless Grass Shears blade is not cutting
How do I remove the blade cover off my Cordless Grass Shears
Cordless Drill
3
How do I set up and start my Cordless Drill
How do I do a battery check on my Cordless Drill
My Cordless Drill will no longer clamp onto the chuck
Yard Force
Robot Lawnmower
3
The cutting blade noise on my Amiro 400i is too loud
Cloudhawk App Registration and Operation
MB400 CloudHawk App Operation
Electric Scarifier
1
Yard Force 1500W Electric Scarifier - Assembly and Operation
Lawnmover
1
How to attach the roller onto the Yard Force LMG37A
McGregor
Lawnmower
1
Installing a Grass Bag - Handle McGregor MCLLM3634
Hawksmoor
Chainsaw
2
Hawksmoor 2200W Chainsaw 2025 model
Hawksmoor - 53cc Chainsaw Assembly & Start Guide 2025
Brush Cutter/Strimmer
1
Hawksmoor Brush Cutter and Multi Tool strimmer head
Petrol
Chainsaw
13
How do I start my Petrol Chainsaw
My Petrol Chainsaws engine is not working correctly
My engine is running to fast on my Petrol Chainsaw
My Petrol Chainsaw will not idle
My Petrol Chainsaw will not rev up
View all 13
Hedge Trimmers
9
How do I start my Petrol Hedge Trimmer
My Petrol Hedge Trimmer is not running correctly
If your petrol hedge trimmer is revving too fast
My Petrol Hedge Trimmer will not idle
My Petrol Hedge Trimmer will not rev up
View all 9
Grass Strimmer
12
How do I start my Petrol Strimmer
My Petrol Strimmer/Brush Cutter is not running properly
My Petrol Strimmer/Brush Cutter is revving too high
My Petrol Strimmer/Brush Cutter will not idle
My Petrol Strimmer/Brush Cutter will not rev up
View all 12
Lawnmower
20
How do I start my Petrol Lawnmower
How do I assemble the handles on my Petrol Lawnmower
How do I check that the self propel cable is tensioned correctly on my Petrol Lawnmower
How do I make sure that my drive belt is correctly tensioned on my Petrol Lawnmower
How do I connect my self propel cable to the gear box on my Petrol Lawnmower
View all 20
Rotavator
4
How do I start my Petrol Rotavator
My Petrol Rotavator is smoking excessively
My Petrol Rotavator tines are not moving
My Petrol Rotavator is leaking fuel
Sovereign
Petrol Chainsaw
1
My Petrol Chainsaw will not tension the chain correctly
Petrol Lawnmower
2
My Petrol Lawnmower Is Leaking Fuel from the Primer Bulb
Removing and Replacing the Exhaust on an SE475 Engine
Spear & Jackson
Petrol Chainsaw
1
My Petrol Chainsaw will not tension the chain correctly
Pressure Washer
1
Spear & Jackson 1800W Power Washer – Installation
Qualcast
Petrol Chainsaw
1
My Petrol Chainsaw will not tension the chain correctly
Petrol Rotavator
1
Removing and Replacing the Exhaust on an SE475 Engine
Robot Lawnmowers
Robot Lawnmower
28
How do I install the boundary wire & charging station for my Robot Lawnmower
How do I set up and start my Robot Mower
How do I know what the LED lights mean on my Robot Lawnmower
My Robot Mower is showing LED Panel Errors and Warnings
How do I set the Pin Code on my Robot Mower
View all 28
Ryno
Petrol Lawnmower
1
My Petrol Lawnmower is leaking fuel from the primer bulb
Challenge
Electrical Lawnmower
1
Challenge SLM32E-ZB Assembly Instructional Video
Petrol Lawnmower
4
My Petrol Chainsaw will not tension the chain correctly
My Petrol Lawnmower Is Leaking Fuel from the Primer Bulb
How do I replace the blade adapter on my Challenge XSZ40E Petrol Lawnmower
Removing and Replacing the Exhaust on an SE475 Engine
B&Q
Petrol Lawnmower
1
Removing and Replacing the Exhaust on an SE475 Engine
Briggs & Stratton
Lawnmower
1
How to adjust the handles for the S3644X2CR – Y0J-SP02-4440