Frequently asked questions

How to find your model number
Quick Answer Your product model number is required when requesting technical support, ordering spare parts, downloading manuals, or troubleshooting an issu...
Thu, 25 Jun, 2026 at 4:03 PM
Locating the spare part you need on our website
This guide explains how to find and order spare parts using the coreservice.co.uk website. Ordering a Spare Part Step 1: Visit the corecervice.co.uk We...
Thu, 25 Jun, 2026 at 1:14 PM
How to locate the serial number on your product
Quick Answer Your product's serial number is located on a rating label (sticker) attached to the machine. It is usually found alongside the model numbe...
Tue, 30 Jun, 2026 at 11:42 AM
Warranty Periods by Brand
The warranty period for your product depends on the brand and begins from the original date of purchase. Challenge 1 year from the date of purchase Fe...
Thu, 25 Jun, 2026 at 4:10 PM
Mix Two-Stroke Fuel the Right Way (40:1)
Quick Answer To mix two-stroke fuel at a 40:1 ratio, use fresh unleaded petrol and high-quality two-stroke oil. Measure both accurately using a 40:1 mixing...
Tue, 30 Jun, 2026 at 11:44 AM