This article explains what to do if the pull cord on your petrol chainsaw is not retracting or has become stuck.
⚠️ Safety Notice
Ensure the chainsaw is switched off and placed in a safe position before carrying out any inspection.
Do not attempt to force the pull cord mechanism, as this may cause further damage.
Possible Causes
Damaged or Snapped Pull Cord
- If the pull cord has snapped or will not retract, the starter mechanism is likely faulty.
- In most cases, the complete starter assembly will need to be replaced.
Faulty Starter Mechanism
- If the starter assembly does not engage or turn the flywheel, the issue may be with the starter pawls.
- Starter pawls should typically be replaced as a matched pair.
Recommended Action
- Do not continue to use the chainsaw if the starter system is damaged.
- Contact our Technical Support Team to arrange a replacement starter assembly or further assistance.
✔️ Summary
- Pull cord not retracting usually indicates starter failure
- Starter assembly will likely need replacing
- Starter pawls may also be faulty and require replacement