Quick answer

If you are having problems connecting your robot mower to WiFi, the most common causes are an unsupported mower model, incorrect WiFi frequency settings, poor signal strength, or an issue with the app setup.

Follow the steps below to check your connection and complete the setup.

Before you begin

Before connecting your robot mower to WiFi, make sure:

  • Your robot mower supports WiFi connectivity
  • The correct mower app is installed on your smartphone or tablet
  • Your phone is connected to your home WiFi network
  • Your router is switched on and working correctly
  • Your robot mower is close to your WiFi router during setup

The robot mower app is available from the Apple App Store and Google Play Store.


Steps

1. Check your robot mower supports WiFi

Not all robot mower models support WiFi connectivity.

Check the following to confirm if your mower is WiFi compatible:

  • Product manual
  • Product description
  • Packaging information

If your model does not support WiFi, it will not be possible to connect it to the app using a wireless connection.


2. Set up and connect your robot mower to the app

Before connecting to WiFi, make sure the mower app has been installed correctly.

Follow the app setup instructions for your specific mower model and complete the connection process shown in the app.


3. Check your WiFi frequency settings

Robot mowers that use WiFi require a 2.4GHz WiFi connection.

Many home routers use both:

  • 2.4GHz
  • 5GHz

If your router is connected to 5GHz only, the robot mower will not be able to connect.

To check your WiFi frequency on a Windows computer:

  1. Connect your computer to your home WiFi.
  2. Select the WiFi icon in the bottom right of your taskbar.
  3. Open your network properties.
  4. Find the “Network band” setting.
  5. Check whether it shows 2.4GHz or 5GHz.

If your network is set to 5GHz, you will need to change the router settings to enable a 2.4GHz connection.

For help changing your router settings, contact your internet provider or check their support information.


4. Move the robot mower closer to your router

A weak WiFi signal can prevent the mower from connecting.

During setup:

  1. Move the robot mower close to your WiFi router.
  2. Place the mower next to the router if possible.
  3. Complete the connection process again through the app.

Once connected, you can move the mower back to its normal location.


5. Connect using Direct Mode

If your robot mower still will not connect to WiFi, Direct Mode may help complete the setup without an internet connection.

To use Direct Mode:

  1. Press and hold the WiFi button on the mower control panel.
  2. Switch on the mower using the main power switch.
  3. Open the mower app.
  4. Select Direct Mode.
  5. Enter the PIN code when requested.

The default PIN code is:

0000

The app should now connect directly to your robot mower.


6. Reinstall the app

If the connection issue continues:

  1. Remove the mower app from your smartphone or tablet.
  2. Reinstall the latest version.
  3. Repeat the connection setup process.

Reinstalling the app can resolve temporary connection issues.


Frequently Asked Questions

Why won't my robot mower connect to WiFi?

The most common reasons are an unsupported model, incorrect WiFi frequency, weak signal strength, or an issue with the app setup.

Does my robot mower need 2.4GHz WiFi?

Yes. Compatible robot mower WiFi connections require a 2.4GHz network. A 5GHz-only network will not connect.

Can I connect my robot mower if it is far from my router?

For the initial setup, it is recommended to place the mower close to your router to ensure a strong connection. Once connected, you can move the mower back to its normal position.

What is Direct Mode on my robot mower?

Direct Mode allows you to connect your smartphone directly to the robot mower when a normal WiFi connection cannot be completed.

What is the default PIN code for Direct Mode?

The default PIN code is 0000 unless it has previously been changed.

What should I do if my robot mower still will not connect to WiFi?

If you have checked the mower compatibility, WiFi settings, signal strength, app setup, and Direct Mode but the issue continues, contact our support team through live chat for further assistance.