Quick answer
If your robot mower is not returning to the charging station, this is usually caused by an issue with the boundary wire installation or the position of the charging station.
Check that the boundary wire is correctly positioned and that the charging station has enough clear space for the mower to approach and dock correctly.
Before you begin
Before checking your robot mower:
- Make sure the charging station has power
- Check that the mower is switched on
- Remove any obstacles around the charging station
- Check that the boundary wire is visible and accessible
Steps
1. Check the boundary wire position
The boundary wire guides your robot mower back to the charging station.
Check that:
- The boundary wire runs in front of and underneath the charging station
- The wire is positioned in a straight line away from the station
- The wire has not moved, twisted, or become damaged
An incorrectly positioned boundary wire can prevent the mower from detecting the correct route back to the charging station.
2. Check the charging station position
The charging station must be installed in a suitable location to allow the robot mower to return and dock correctly.
Make sure the charging station:
- Is positioned on a flat, level surface
- Has a clear approach area
- Is free from surrounding obstacles such as walls, plants, or garden objects
If the charging station has been moved or the garden layout has changed, check the installation setup again.
Frequently Asked Questions
Why won't my robot mower return to the charging station?
The most common causes are an incorrectly positioned boundary wire or a charging station that is not installed correctly.
Does the boundary wire need to be straight near the charging station?
Yes. The boundary wire in front of and underneath the charging station should be positioned in a straight line to help guide the mower back correctly.
Where should I place my robot mower charging station?
The charging station should be installed on flat ground with enough clear space around it to allow the mower to approach and dock.
Can obstacles stop my robot mower returning to the charger?
Yes. Objects near the charging station can prevent the mower from approaching correctly. Keep the area around the station clear.
What should I do if my robot mower still will not return to the charging station?
If the boundary wire and charging station position have been checked and the issue continues, contact our support team through live chat for further assistance.