Using the CloudHawk App with your Robot Mower

Quick answer

The CloudHawk app allows you to connect and control your robot mower from your smartphone. You can use the app to set mowing schedules, check mower information, adjust settings, receive notifications, and manage your robot mower remotely.

To download CloudHawk, search for “CloudHawk” in the Apple App Store or Google Play Store. You can also scan the QR code provided with your robot mower instructions.

Before connecting your mower, make sure your phone has Bluetooth, WiFi, and location permissions enabled where required.

Before you begin

Before setting up CloudHawk, check the following:

  • Your robot mower is switched on and has power
  • Your smartphone is connected to the internet
  • You have downloaded the CloudHawk app
  • Your phone has Bluetooth, WiFi, and location permissions enabled
  • Your home WiFi uses a 2.4GHz connection if your mower supports WiFi connection
  • The charging station is positioned where it can receive a strong WiFi signal from your router

Note:
Some robot mower models connect using Bluetooth, while others use WiFi or 4G. The connection method depends on your mower model.



1. Download and open the CloudHawk app

  1. Open the Apple App Store or Google Play Store.
  2. Search for “CloudHawk”.
  3. Download and install the app.
  4. Open the app and continue with the setup process.

You can also use CloudHawk as a guest to access:

  • FAQ support
  • Product information
  • Product videos

2. Create an account or log in

You can create a CloudHawk account using:

  • Email address
  • Mobile number
  • Supported third-party accounts

When registering with an email address, a verification code will be sent to your email. Check your spam or junk folder if you do not receive the code.

Your password must:

  • Be more than 6 characters
  • Include at least one uppercase letter
  • Include at least one number

Allow the app access to your location to enable location and weather-related features.


4. Allow app permissions

The app requires certain permissions depending on your mower model.

Bluetooth models:

  • Enable Bluetooth access
  • Enable location access

WiFi models:

  • Enable WiFi access
  • Enable location access


5. Connect your robot mower

The connection process depends on your robot mower model.

Bluetooth models

For Bluetooth-enabled models:

  1. Stay close to the mower.
  2. Enable Bluetooth and location permissions.
  3. Press the Bluetooth button on the mower.
  4. Confirm the Bluetooth indicator is active.
  5. Follow the instructions in the CloudHawk app.

WiFi models

Before connecting:

  • Confirm your router supports a 2.4GHz WiFi connection.
  • Make sure the mower is close enough to receive your WiFi signal.

To enter WiFi configuration mode:

  1. Switch on the mower.
  2. Access the mower control panel.
  3. Select WiFi configuration.
  4. Follow the instructions shown in the CloudHawk app.

WiFi indicator meanings:

  • Flashing quickly: Internet connection successful
  • Flashing slowly: No internet connection
  • Solid light: Mower is in configuration mode

 

6. Use AP mode if WiFi setup fails

If the normal WiFi setup fails, use AP mode:

  1. Select OK when the app shows the connection failure message.
  2. Open your phone WiFi settings.
  3. Connect to the mower WiFi network beginning with “WIFI-SN”.
  4. Return to the CloudHawk app.
  5. Select “Next”.
  6. The app will transfer your home WiFi details to the mower.
  7. Wait until the mower connects to the internet.

If connection problems continue:

  • Restart the mower
  • Restart the setup process
  • Check your WiFi password and router settings


6. Use AP mode if WiFi setup fails

If the normal WiFi setup fails, use AP mode:

  1. Select OK when the app shows the connection failure message.
  2. Open your phone WiFi settings.
  3. Connect to the mower WiFi network beginning with “WIFI-SN”.
  4. Return to the CloudHawk app.
  5. Select “Next”.
  6. The app will transfer your home WiFi details to the mower.
  7. Wait until the mower connects to the internet.

If connection problems continue:

  • Restart the mower
  • Restart the setup process
  • Check your WiFi password and router settings



CloudHawk App Features

Homepage

Once your mower is connected, it will appear on the CloudHawk homepage.

Device homepage

Select your mower from the device list to view:

  • Product information
  • Mower status
  • Device details

Work schedule settings

You can choose between Manual and Auto scheduling.

Manual mode:

  • Set mowing times for each day
  • Create up to two time periods per day

Auto mode:
The app creates a recommended schedule based on:

  • Lawn size
  • Preferred mowing days
  • Garden conditions

System time settings

You can set the mower time:

  • Automatically using your phone time
  • Manually through the app


Boundary settings

Depending on your mower model, you can adjust:

  • Edge cutting function
  • Cutting width beyond the boundary wire
  • Boundary signal settings

Ultrasonic settings

If your mower has ultrasonic sensors, you can:

  • Enable or disable the sensors
  • Adjust the distance at which the mower avoids obstacles

Rain sensor settings

You can:

  • Enable or disable the rain sensor
  • Set how long the mower waits before restarting after rain

Multi-area settings

Some models allow you to set up multiple mowing areas.

You can configure:

  • Up to four mowing areas
  • Percentage of working time for each area
  • Distance from the charging station to each area

PIN code settings

You can change the mower PIN code through the app.

The default PIN code is:

0000

About device

This section displays:

  • Mower name
  • MAC address
  • Firmware version

You can also check for firmware updates.


About device

Mower information will show here, including the mower name ,related MAC address and also the firmware version. Via the "Update Firmware" button, the mower will check if there is a latest version which need be upgraded.

Notifications

When enabled, app errors can automatically be sent to the manufacturer to help improve the app.

Frequently Asked Questions

Why can't I connect my robot mower to CloudHawk?

Check that:

  • Your phone has Bluetooth, WiFi, and location enabled
  • Your WiFi network is 2.4GHz if required
  • The mower is close to your router during setup
  • The mower is in configuration mode

Can I use CloudHawk without creating an account?

Yes. Guest mode allows you to view FAQs, product information, and videos. However, you need an account to connect and control your robot mower.

Why does my robot mower need my location?

Location access is required for some app features, including connection setup and weather information.

What WiFi connection does my robot mower need?

WiFi models require a 2.4GHz WiFi connection. Some routers combine 2.4GHz and 5GHz networks, so check your router settings if connection fails.

How do I reset my CloudHawk connection?

Restart your robot mower and repeat the connection process in the CloudHawk app. If required, use AP mode to complete the setup.

Can I control more than one robot mower in CloudHawk?

Yes. You can add multiple compatible robot mowers to the same CloudHawk account.